American Airlines,I'm so let down !!! I had such a difficult time with my disabled baby!! You lost my stroller seat belt, i needed to walk every one of the way to the airport holding my 4 a long time outdated daughter…and following standing a person hour on the baggage claim they advised me to get in touch with your buyer service ,guess what? They may’nt do everything!! it proceeds? unbelievable!!!
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I am astonished at The shortage of client service at American Airlines. I used to be a flight attendant for 30 years and took fantastic pride from the coaching I obtained from American. On a current journey I watched a passenger and agent argue about which just one was ruder. There is no apparent enforcement of grooming policies everywhere in the business.
Acquiring just accomplished (3/eighteen) a flight from Miami Airport to Philadelphia, we identified the service from the Miami Airport because of the American Airline individuals was not in keeping with efficient or Skilled service. We were given incorrect directions to our Verify-in area, however once we experienced for getting in line for just a protection check. We had been despatched to the wrong spot for that functionality.
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we generally fly united. usually. just lately, even so, we had the chance to buy a Considerably reduce fare on the internet through american airlines. now i see why it had been decrease — client service was atrocious, the website didn’t do the job thoroughly, and i missing out on an excellent deal.
Once we eventually obtained an electronic mail response from American Airways, the overall response time was about one hour. Even though we waited one hour, we did get several responses to our Preliminary issue:
Doubt if anyone reads this but AA is definitely the worst airline on the planet. Didn’t fly them For many years on account of inside challenges.
A business associate and I traveled again from Punta Cana, DR on flight 1629 from a business vacation very last Friday (two/5/16) and after that on to Dallas through flight 207. After arriving back into Dallas and retrieving our baggage, we seen a solid odor about the suitcases and afterwards over the contents inside of, the offensive “musty” smell permeated all the things and on some objects it’s doubtful which the odor might be taken out.
I are already about the cellphone for 3 several hours seeking to resolve a difficulty exactly where my bag was split open and my possessions missing.
If This can be the new American Airlines I’ll go on report as stating I like the outdated one particular far better. You received’t go broke by getting rid of my enterprise but you'll have an extra seat available to provide to Various other unsuspecting shopper.
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went into the Dominican Republic on getaway with my spouse and son on july31 til aug 7th 2015 had a good time right until the perfect time to go property, the flight leaving about the aug7th had a hold off for 8 several hours for departing to Miami then suppose to attach and head to dulles airport.